Travel Impacts - Mechanical Issues
Cancelled Sailings
Compensation for cancellations on the Argentia or Gulf services where passengers cannot be re-booked on a departure within 13 hours will be provided, as outlined below.
$200 Voucher
For every senior on cancelled sailings.
$200 Voucher
For every adult on cancelled sailings.
$100 Voucher
For every child on cancelled sailings.
Refunds
For lost accommodations on rescheduled sailings.
Full Refunds
For customers who choose to cancel after sailings are rescheduled.
- All vouchers are valid for one year, are non-transferrable and of no cash value. Vouchers do not cover onboard purchases including meals and accommodations.
- Customers who choose to travel on an alternate route will receive a refund if the ticket price is less expensive, or be required to pay the price difference as applicable.
- Customers who choose to cancel Argentia bookings, or change to the Gulf route, before sailings are cancelled or rescheduled by Marine Atlantic will not receive compensation.
- Customers will be issued vouchers based on impacted departures. Customers with return bookings where both travel segments are impacted will receive compensation for both.
- Customers will receive their travel vouchers by mail within approximately 6-8 weeks.
- Customers who wish to have vouchers applied to an existing booking, not exceeding the price of the booking, may contact reservations after receiving their physical voucher by mail.
- Vouchers cannot be applied at terminals or online.
Delayed Sailings
Compensation for interruptions to the Gulf or Argentia service for sailings delayed between 5 and 13 hours will be provided, as outlined below.
$20 Meal Voucher
Per passenger.
Commercial Travel
Compensation for interruptions to the Argentia service, as well as cancellations on the gulf service, will be provided, as outlined below for premium or pre-booked services:
$200 Voucher
For every premium or pre-booked driver on cancelled sailings.
$200 Voucher
For every premium or pre-booked drop and we-load unit on cancelled sailings.
$200 Voucher
For every adult/senior passenger on cancelled Argentia sailings.
$100 Voucher
For every child passenger on cancelled Argentia sailings.
Refunds
For lost accommodations on rescheduled sailings.
Price Difference Refunds
For pre-booked units rescheduled to the Gulf service.
Full Refunds
For customers who choose to cancel after sailings are rescheduled.
- All vouchers are valid for one year, are non-transferrable and of no cash value. Vouchers do not cover onboard purchases including meals and accommodations.
- Customers who choose to travel on an alternate route will receive a refund if the ticket price is less expensive, or be required to pay the price difference as applicable.
- Customers who choose to cancel Argentia bookings, or change to the Gulf route, before sailings are cancelled or rescheduled by Marine Atlantic will not receive compensation.
- Customers will be issued vouchers based on impacted departures. Customers with return bookings where both travel segments are impacted will receive compensation for both.
- Customers will receive their travel vouchers by mail within approximately 6-8 weeks.
- Customers who wish to have vouchers applied to an existing booking, not exceeding the price of the booking, may contact reservations after receiving their physical voucher by mail.
- Vouchers cannot be applied at terminals or online.