Cancellations, Changes, and Compensation
Unfortunately travel plans may be interrupted due to weather or mechanical reasons.
In the event of weather delaying or cancelling a sailing, we will notify you of the change and re-book you on the next available sailing. Compensation is not available due to delays or cancellations as a result of adverse weather conditions.
Marine Atlantic will contact passengers impacted by mechanical delays or cancellations to advise of next steps, and outline the compensation that may be available to you.
Need to modify or cancel your booking? |
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To modify your booking, you can either log in to your customer account online or call us at 1-800-341-7981 to change any reservation. We will make every effort to accommodate you. *This fee is not charged for changes due to mechanical delays or cancellations. |
Delays and Cancellations Due to Mechanical Issues
Delay
If your sailing has been delayed due to mechanical reasons, Marine Atlantic will contact you to advise of the delay. In the event of a delay more than five hours, we will provide you with a $20 meal voucher per passenger.
$20 Meal Voucher
Per passenger.
- Meal vouchers are only provided if the delay is between five and 13 hours long.
- Meals may be provided on board in lieu of vouchers.
- When vouchers are provided, they will either be mailed to passengers or provided at check-in.
- Vouchers cannot be used to purchase alcohol or be redeemed at the retail store.
- You may use less than the full voucher value, but any remaining balance will not be refunded.
Passenger Cancellation
If your sailing is cancelled for mechanical reasons, we will notify you and re-book you on the next available sailing or provide you with a refund. Compensation for cancellations is only provided when the revised departure time is more than 13 hours before or after the original departure time, as outlined below. In the event you are not able to travel on the next available sailing, we will make every effort to accommodate you and do our best to meet your needs.
$200 Voucher
For every adult/senior passenger on cancelled sailings.
$100 Voucher
For every child on cancelled sailings.
Refunds
For lost accommodations on rescheduled sailings.
Price Difference Refunds
For passengers who travel on an alternate route.
Full Refunds
For customers who choose to cancel after sailings are rescheduled.
- All vouchers are valid for one year, are non-transferrable and of no cash value.
- Vouchers cannot be applied at terminals or online, and do not cover purchases made on board, including meals and accommodations.
- Passengers who have been re-booked on an alternate route will receive a refund if the ticket price is less expensive, or be required to pay the price difference as applicable.
- Passengers who cancel or amend their booking before sailings are cancelled or rescheduled by Marine Atlantic will not receive compensation.
- Passengers will be issued vouchers based on impacted departures. Customers with return bookings where both travel segments are impacted will receive compensation for both.
- Passengers will receive their travel vouchers by mail within approximately 6-8 weeks. Passengers who wish to have vouchers applied to an existing booking, not exceeding the price of the booking, may contact reservations after receiving their physical voucher by mail.
Commercial Cancellation
In the event a sailing has been cancelled for mechanical reasons, we will notify impacted customers. For commercial traffic without a reservation, we will transfer the queue to the next available sailing.
If you had a premium reservation, we will refund your premium surcharge and book you on the next available sailing. Compensation will be provided for cancellations when the revised departure time for premium and pre-booked commercial passengers is more than 13 hours before or after the original departure time, as outlined below.
$200 Voucher
For every commercial driver on cancelled sailings.
$200 Voucher
For every drop and we-load unit on cancelled sailings.
$200 Voucher
For every adult/senior passenger on cancelled sailings.
$100 Voucher
For every child passenger on cancelled sailings.
Refunds
For lost accommodations on rescheduled sailings.
Price Difference Refunds
For pre-booked units rescheduled on an alternate route.
Full Refunds
For pre-booked customers who choose to cancel after sailings are rescheduled.
- Customers who travel on an alternate route will receive a refund if the ticket price is less expensive, or be required to pay the price difference as applicable.
- Customers who cancel or amend their booking before sailings are cancelled or rescheduled by Marine Atlantic will not receive compensation.
- Vouchers will be applied to impacted bookings within 6-8 weeks and customers will be provided with a refund up to the value of the booking. Commercial customers who choose to cancel will be contacted by Customer Relations.
- All vouchers are valid for one year, are non-transferrable and of no cash value.
- Vouchers cannot be applied at terminals, and do not cover purchases made on board, including meals and accommodations.